At Harborly, trust travels through people. Most of our carers find us through someone who knows them. Most of our clients find us because a friend said: this is the one. That word-of-mouth trust is the most powerful thing we have — and we want to reward it properly.
Below you will find three referral schemes — one for each of the communities that make Harborly work. Find yours, share your link, and earn every time someone takes that first step.
Log in to your Harborly dashboard and find your unique referral link in the Refer & Earn section. Copy it in one click — it’s yours to share however you like.
Send your link to a carer you trust — by WhatsApp, text, email, or DM. When they register using your link, they are connected to your account automatically.
Once your referred carer completes their first booking on Harborly, we release your £25 reward directly to your bank via Stripe — usually within 7 days. You can track the status of every referral in real time from your dashboard.
Every carer you refer earns you £25. But when you hit a milestone, you unlock a one-off bonus on top:
Milestone bonuses are paid within 14 days of the qualifying referral completing their first booking. Bonus payments are in addition to the standard £25 per referral. All payments are made via Stripe to the carer’s registered bank account.
To be eligible to refer, your carer profile must be fully verified and you must have completed at least one booking on the platform. Referred carers must not have previously registered with Harborly. Referral rewards are subject to Harborly’s Referral Terms and Conditions.
If Harborly has helped your family find the right carer, the best thing you can do — for someone else and for yourself — is share it. Refer a friend or family member to Harborly and when they make their first booking, you both receive £20 credit towards your next session.It costs nothing to refer. There is no complicated process. Just share your unique link, and let us do the rest.
Log in to your Harborly account and go to the Refer & Earn section of your dashboard. Your unique link is there, ready to copy and share.
Know a friend whose parent has just come home from hospital? A neighbour who has been struggling to find reliable help? Send them your link. When they register and book their first carer, the credit is triggered automatically.
Once your referred friend completes their first booking, £20 credit is added to your Harborly account and £20 credit is added to theirs. Your credit is applied automatically at your next booking — no codes, no claiming, no hassle.
If the person you refer signs up to a Harborly Care Plan within 30 days of registering, your reward increases to £50 credit — giving you more to spend on the care that matters most to you.
£20 platform credit
£50 platform credit
Platform credit is issued to registered Harborly accounts only. Credits are valid for 12 months from date of issue and can be used against any future booking. Maximum of 10 referral credits per account per calendar year. Credits are non-transferable and have no cash value. Harborly reserves the right to withdraw or amend the referral scheme at any time with reasonable notice.
If you work in health or social care — as a discharge liaison nurse, social worker, occupational therapist, GP, or care manager — you know how critical the moment of transition is. The hours and days after a hospital discharge or a care review can make the difference between a safe, supported recovery and a crisis readmission.Harborly was built by a registered nurse and former CQC inspector who has sat with families in hospital corridors and seen exactly what that gap looks like. Our professional referral pathway exists to close it — fast, safely, and with the documentation and follow-through that you need.There is no cost to refer. There is no financial inducement. What there is, is a reliable, documented pathway that gets your client matched with a verified carer within 24 hours — and keeps you informed at every step.
Complete the Harborly professional referral form at harborly.co.uk/professionals. It takes under two minutes. Tell us the client’s name, contact details, location, care needs, and urgency level. For same-day urgent discharge referrals, call us directly on 0203 992 8818 — we are available 24 hours a day.
Our operations team — led by Shirley Pratt, who brings 18 years of social work experience — reviews the referral and identifies a verified carer who matches the client’s needs, location, language preference, and availability. For urgent cases, we aim to confirm a match within 4 hours.
A confirmation email is sent to you and to the client simultaneously. The email confirms the matched carer’s name, verification status, and the agreed first visit time. You have a documented record of the referral outcome for your files.
For Professional Pro and Institutional partners, we provide monthly outcome summaries covering all referrals made — useful for discharge audit trails, case closure documentation, and quality assurance reporting.
“Harborly was founded by a registered nurse and former CQC inspector who has worked inside the NHS and the care system for more than twenty years. When you refer your client to us, you are placing your trust in people who have sat in the same chair you have — and who understand exactly what is at stake.”
— Fatima Kamara, Founder and Chief Executive
Every referral you make is tracked automatically through your Harborly dashboard. No spreadsheets. No chasing emails. No uncertainty about whether your reward is coming.
The date each referral was made and the link they used to register
Your total amount earned or credited — updated in real time as rewards are processed.
The current status of each referral: Registered / Verified / Booking Completed / Reward Paid
A history of all past rewards paid, with dates and amounts
Rewards are triggered automatically when the qualifying action is completed — you do not need to submit a claim or contact us. Payment and credit are issued within the timescales stated in each scheme, and you will receive an email confirmation the moment a reward is processed.
Yes. There is no restriction on referring friends, family members, or colleagues, as long as the person being referred has not previously registered on Harborly. The only requirement is that the referral is genuine — we reserve the right to withhold rewards where we believe a referral has been made fraudulently or in breach of our terms.
The Carer Referral Scheme is specifically for referring new carers to the platform. If a carer also knows families who need care, they can share the general Harborly website link — but the £25 cash reward is only triggered by a successful carer referral. We may introduce a carer-to-client referral reward in a future update.
The referral reward is only triggered when the referred person completes a qualifying action — a first booking for carers and clients, or a registration for professional partners. If 90 days pass without a qualifying action, the referral expires and no reward is issued. We recommend following up with the person you referred if you are keen to ensure they activate in time.
Carers can refer unlimited carers with no cap. Client referrals are capped at 10 per calendar year (£200 maximum annual credit). Professional referrals are unlimited with no financial reward.
The reward goes to the first referral link used during registration. Only one referrer can receive a reward per registered user. If a person registers without using a referral link and then provides one later, the reward cannot be applied retrospectively.
Referral cash rewards paid to carers may be treated as income for self-employed tax purposes. We recommend checking your individual tax position with an accountant. Platform credit issued to clients is unlikely to be taxable but is your responsibility to assess. Harborly does not provide tax advice.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
Platform credit for clients applies directly to bookings made through Harborly. It cannot be withdrawn as cash, transferred to another account, or applied to subscription fees. It is designed to reduce the cost of your next care session.
Whether you are a carer who knows someone ready to work differently, a family who found the care they were looking for, or a professional who wants a reliable partner for your clients — your referral matters. It keeps good care flowing to more people. And we make sure it is worth your while.
Questions about the referral scheme? Email: help@harborly.co.uk or call 0203 992 8818.
