We are a marketplace — not a care provider.
Harborly operates as an introductory platform that connects clients with independent, self-employed carers and support providers.
We do not:
- Provide care services directly
- Employ carers
- Supervise or manage care delivery
- Act as a care agency or regulated provider
Our role is limited to:
- Enabling discovery and matching
- Providing secure booking and payment systems
- Supporting communication between users
All carers on Harborly are self-employed.
Every carer using Harborly:
- Operates as an independent professional
- Sets their own rates, availability, and services
- Is responsible for their own tax, insurance, and compliance
- Delivers services directly to clients without Harborly supervision
Harborly does not control:
- How services are delivered
- Working methods
- Client-care agreements
Responsibility lies with the service provider.
When a booking is made:
- The agreement is between the client and the carer
- The carer is fully responsible for:
- Service quality
- Conduct
- Outcomes
Harborly is not liable for:
- Service delivery issues
- Care outcomes
- Disputes between users
We build trust — but do not guarantee outcomes.
Harborly includes safety measures such as:
- ID verification
- DBS checks
- Profile reviews
- Secure payment systems
However:
These checks do not constitute endorsement or guarantee of service quality or suitability.
Users are encouraged to:
- Review profiles carefully
- Communicate expectations clearly
- Make informed decisions
Secure transactions, clear structure.
- Harborly applies a platform commission
- Carers receive payment directly as independent providers
Harborly does not act as:
- Employer
- Payroll provider
- Managed service provider
