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Privacy Policy for Harborly

Harborly (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our marketplace platform connecting individuals with independent carers.

Information We Collect.

We collect information to provide a secure and personalized matching experience

  • For Clients: Contact details, location, and information regarding support needs provided during the guided triage process.

  • For Carers: Professional bio, service rates, availability, and mandatory compliance documents including ID, DBS, and proof of address.

  • Verification Data: Live capture selfies for ID matching and verification.

  • Payment Information: Financial data processed securely through our third-party provider, Stripe Connect.

How We Use Your Information

Harborly operates strictly as an introductory marketplace platform.

This means we:

Operates as an independent professional

  • Provide a space where carers can create profiles and offer services
  • Enable users to search, filter, and compare carers
  • Facilitate connections between clients and carers
  • Support the booking and payment process

Harborly does not control:

  • How services are delivered
  • Working methods
  • Client-care agreements

Our role is limited to enabling connections  not delivering services.

Legal Positioning & Data Sharing

Harborly acts strictly as an introductory marketplace.
Independent Carers: As self-employed professionals, carers are responsible for the care services they provide.
Third Parties: We share necessary data with Stripe for payment processing and verification services to maintain platform integrity.
No Supervision: We do not supervise or manage the delivery of services.

Data Security

We implement enterprise-grade security to protect your personal information. All sensitive actions generate stored data to support future automation and audit trails.

Service Responsibility & Limitations

Harborly does not provide or oversee care services.

We are not responsible for:

  • The quality or outcome of care provided
  • Clinical or medical decisions
  • Day-to-day service delivery
  • Actions or conduct of carers

Users are responsible for assessing suitability and making informed decisions before engaging with a carer.

Verification & Platform Safeguards

While Harborly does not act as a care provider, we take steps to support safer connections across the platform.

These include:

  • Identity verification processes
  • Documentation checks (including DBS where applicable)
  • Profile review before approval
  • Secure payment handling
  • Reporting and escalation systems

These measures are designed to enhance trust — but they do not replace personal judgement or due diligence.

Payments & Transactions

Harborly facilitates payments through a secure third-party payment provider.

  • Payments are made upfront at the time of booking
  • A platform service fee is applied
  • The remaining amount is paid to the carer

Harborly does not act as a financial intermediary beyond facilitating secure transactions.

Risk Awareness & User Responsibility

Using a marketplace platform involves a level of personal responsibility.

Users should:

  • Review profiles carefully
  • Communicate expectations clearly
  • Ask relevant questions before booking
  • Ensure the selected carer meets their needs

Harborly provides the tools  but decisions remain with the user.