Cookie Policy for Harborly

At Harborly, we use cookies to ensure our marketplace platform operates smoothly and securely for both clients and independent carers. By using our website, you agree to the use of cookies as outlined below.

1. What are Cookies?

Cookies are small data files stored on your device that help us recognize you and remember your preferences to provide a seamless “Care. Connected.” experience.

2. How We Use Cookies

We use cookies for the following specific purposes related to the Harborly platform:

  • Authentication & Security: To manage account creation, login sessions, and validate phone/email credentials for carers and clients.

  • The Matching Engine: To store your preferences (such as location proximity, service types, and gender preferences) so our Fit Score Matching Engine can provide the best results.

  • Payment Processing: To facilitate secure, upfront payments and automated payouts through our mandatory Stripe Connect integration.

  • Admin & Compliance: To support our Trust Badge Verification Layer and store data for the Admin Control System to monitor bookings and track payments.

  • Workflow Continuity: To track progress through the Guided Needs Assessment (triage) and the discharge/recovery pathway models.

3. Types of Cookies We Use

 

  • Essential Cookies: Required for core platform functions like the booking flow and legal declarations.
  • Performance Cookies: Used to track system scalability and ensure that all actions generate stored data for future automation.

  • Preference Cookies: Used to remember your “Family Coordinator Mode” settings and multi-user coordination details.

4. Managing Cookies

You can choose to disable cookies through your browser settings. However, please note that Harborly is a structured marketplace platform; disabling essential cookies may prevent you from completing bookings, accessing your dashboard, or receiving automated payout notifications.

Legal Disclaimer

Cookies used on this platform do not change our legal position: Harborly is an introductory marketplace that connects individuals with independent, self-employed carers. We do not employ carers or supervise the delivery of regulated care services.